Q: How Do I Purchase?
A: Just send us an e-mail.
Please include an evening phone number since we often return calls
Q: What forms of payment do you accept?
A: We accept wire transfer of US funds, cashier's checks
and personal checks.
Q: What information is on the sales agreement?
A: Our simple sales agreement documents your intent to purchase
and our intent to deliver the artwork as described in the agreement.
The sales agreement contains a detailed description of the artwork being
offered for sale, the purchase price, payment information, and copyright
Q: Who pays for shipping and insurance?
A: Shipping arrangements vary depending on the artist's policy,
size, weight, and price of the artwork. Smaller to medium size works
that meet the shipping requirements of UPS or Fedex generally can be
shipped within the continental US for $100 or less including insurance.
Contact the gallery for details.
Q: I have concerns about ordering artwork through the internet.
A: You really won't order through the internet. We offer
personalized service to each customer. Collectors contact us by phone
or request we call to discuss the artwork and other details. We never
ship a painting without talking with the client, and we always provide
a simple written agreement for your peace of mind. We've been marketing
fine art through the internet since 1997 and have never had a dissatisfied
customernot a single returned painting.
Q: What if I don't like the artwork when I receive it?
A: We recommend you take two days and live with the artwork.
If you still don't want to keep it, contact us, and we'll set up a return
shipment. Your money will be promptly refunded.
Q: What is your return policy?
A: Our return policy is simple. Within 2 days of receipt of
artwork, you may decide to return the artwork and receive a full refund,
less the cost of shipping and any damage to the artwork.
Q: How do I return artwork?
A: Simply indicate the reason for your return, and notify Gandy
Gallery in writing via e-mail at firstname.lastname@example.org.
No returns will be accepted unless Gandy Gallery receives notice
within two (2) days of your receipt of item ordered.
Package the item securely and include
a copy of the original packing list. Ship to the return address indicated
on the packing list. For your protection, we recommend that you ship
via a reputable carrier, such as UPS or Federal Express, and insure
the item for the full purchase amount. If you do not have the original
packing list, contact the gallery for shipping directions.
We will notify you via e-mail of your
refund once we have received and processed the returned item. Please
note that we can refund shipping and insurance costs only if the return
is a result of our error.
The Gandy Gallery makes no other warranties
or representations regarding the items purchased via this medium.
The purchaser has no right to return purchased items after two (2)
days from the receipt of the items ordered. Unless the purchaser notifies
Gandy Gallery as set forth above, they will be deemed to have accepted
said items in the condition received without the benefit of return